With the High Holidays just behind us, we are emerging from our own personal moments of reflection, introspection, and commitments to act. We make resolutions to repair, improve, change, and interact more thoughtfully with ourselves and with those around us. Sometimes we fulfill those resolutions. Sometimes we fall short.
As a school, we engage in a very similar process. We have our own time of reflection, introspection, and commitments to act. Since 2009, we have engaged in an annual cycle of surveying our parents and periodically surveying our students, staff members, and trustees, as well. We survey in the spring, analyze results in the summer, and create action plans in response to priority areas that emerge.
CDS families may remember completing more than just one survey last year. That is because your voices matter to us! Last year, we participated in day school market research and the Jewish Community Study through the Jewish Federation of Greater Pittsburgh. And, if you were an Early Childhood family, you probably completed a few more surveys about your CDS Early Childhood Program experience conducted by Federation's Jewish Early Childhood Education Initiative (JECEI)/Bonim Beyachad ~ Building Together), a partnership designed to strengthen Pittsburgh’s Jewish Early Childhood programs.
Our response rates are the envy of many schools who report 30% to 50% response rates with pride; we have been tracking 70% to 80% response rates since we began surveying our families in 2009. Those response rates allow us to be confident in our results, and your feedback is invaluable to help guide us on a course of continuous improvement.
Here are some highlights from our analysis of these surveys, and some priority areas that we’re focusing on, thanks to your voices.
Key satisfaction indicators are overwhelmingly positive, with an overall satisfaction rate of 97.8% among CDS parents surveyed.
A key indicator of the strength of a school is “Likelihood to Recommend.” Once again, we showed strong support among our current parents, with a 97.0% overall recommendation rate, and a Net Promoter Score of 60, which rivals that of some of the most successful corporations.
96.0% believe that their children will be academically prepared for the next stage in their educational journey.
Key areas of focus based on survey feedback:
- Continued focus on ensuring that STEM (science, technology, engineering, and math) fields are integrated within the curriculum
- Leverage partnership with Jewish Family and Children’s Services through on-site school counselors and fortify the Mensch Project to reduce incidents of social isolation, exclusion, and bullying
- Improve consistency in teacher communications to connect parents, teachers, and student learning
- Continue to improve IGNITE & share process/outcomes with parents
- Continue to provide experiences with outdoor education
- Dig into data on parent/student experience with homework
- Examine process/outcomes/goals of parent-teacher conferences and report cards
- Continued emphasis on customer service
- Better communicate academic enrichment process and outcomes
- Build a stronger “culture of Hebrew”... we teach it, let’s use it!
Thank you to all those who participated in our surveys—and especially to Barbara Baumann and Debby Gillman for your time and expertise in helping to guide this important process.
We are affirmed in our efforts each year when we learn what we’re doing well and areas where we need to improve—and of course our doors are always open throughout the year for conversations about what matters most to you!